2. RETURN POLICY

2.1 No Returns or Exchanges

We maintain the highest quality standards and rigorously check all products before dispatch. Therefore:

• All sales are final
• We do not accept returns or exchanges
• No refunds for change of mind

2.2 Exceptions - Damaged or Defective Products

We will accept returns only in the following cases:

Damaged Products:

• Product received in damaged/broken condition due to transit
• Packaging is torn or tampered

Defective Products:

• Product is spoiled, stale, or unfit for consumption
• Manufacturing defect affecting quality

Wrong Product Delivered:

• You received a different product than what you ordered

2.3 How to Report Issues

If you receive a damaged, defective, or wrong product:

Step 1: Contact us within 24 hours of delivery

• Email: info2goodlife@gmail.com
• WhatsApp/Call: +91-9095955252

Step 2: Provide the following:

• Order number
• Clear photos of the product showing the damage/defect
• Clear photos of the packaging
• Brief description of the issue

Step 3: Our team will review your case within 24-48 hours

2.4 Return Process (for approved cases only)

• Once your claim is approved, we'll arrange for product pickup (if required)
• Return shipping is FREE for valid claims
• Product must be unused and in original packaging (opened only to check for damage)

3. REFUND POLICY

3.1 Refund Eligibility

Refunds will be issued only for:

• Damaged or defective products (after verification)
• Wrong product delivered
• Non-delivery due to courier issues (after investigation)
• Order cancellation before dispatch
• Non-serviceable pin code

3.2 Non-Refundable Cases

No refunds will be issued for:

• Change of mind
• Delay in delivery beyond our control
• Failed delivery due to incorrect address provided by customer
• Failed delivery due to recipient unavailability or refusal
• Issues reported after 24 hours of delivery
• Products consumed or packaging discarded
• Taste or flavor preference (all products are made to standard recipes)

3.3 Refund Process

Once your refund request is approved:

• Replacement: We'll ship a replacement product at no extra cost (3-7 business days)
• Refund: Money will be refunded to your original payment method

3.4 Refund Timeline

• Online Payments (UPI/Card/Net Banking): 7-10 business days from approval
• Cash on Delivery: Bank transfer within 7-10 business days (we'll collect your account details)

Note: Refund timelines depend on your bank's processing time. We initiate refunds immediately after approval.

3.5 Partial Refunds

In case of partial damage (e.g., one item damaged in a multi-product order), we'll issue:

• Replacement for the damaged item only, OR
• Partial refund for the damaged item

4. CANCELLATION POLICY

4.1 Customer-Initiated Cancellation

• You can cancel your order before it is dispatched
• Contact us immediately at info2goodlife@gmail.com or +91-9095955252
• Full refund will be processed within 5-7 business days
• Once dispatched, orders cannot be cancelled

4.2 Seller-Initiated Cancellation

We reserve the right to cancel orders in the following cases:

• Product out of stock
• Pricing or product description error
• Non-serviceable delivery location
• Suspected fraudulent transaction
• Force majeure events

Full refund will be processed within 5-7 business days for seller-initiated cancellations.

5. BULK & CORPORATE ORDERS

For bulk orders or corporate gifting:

• Special shipping arrangements can be made
• Custom delivery timelines available
• Contact us at info2goodlife@gmail.com or +91-9095955252

6. FORCE MAJEURE

We are not liable for delays or non-delivery due to:

• Natural disasters (floods, earthquakes, pandemics)
• Strikes, lockdowns, or political unrest
• Courier service failures beyond our control
• Government regulations or restrictions

7. CUSTOMER RESPONSIBILITY

By placing an order, you agree to:

• Provide accurate delivery address and contact details
• Be available or arrange for someone to receive the package
• Inspect the package upon delivery
• Report any issues within 24 hours

8. CONTACT US

For any questions or concerns regarding shipping, returns, or refunds:

Email: info2goodlife@gmail.com
Phone/WhatsApp: +91-9095955252
Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

9. POLICY UPDATES

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.